Frequently asked questions

Government and public sector

Are you on a government panel?

Not yet. We will list any panel or supplier register here once we are admitted to it.

Can you work within our security requirements?

Yes. Share your requirements early and we will design to them and document how each is met.

Do you subcontract or send work offshore?

We will tell you in writing who works on your project and where, and which services process your data and in which countries.

Can our staff edit the website themselves?

Yes. Staff edit pages, services and media in the admin, and a colleague can review changes before they go live.

Registers and compliance

Can you bring our existing registers across?

Yes. We import existing registers and documents where they can be read reliably, and show you anything that needs checking before it is relied on.

Systems and processes

Do you build on an existing product or from scratch?

Whichever serves you better. We use proven open-source foundations and write the parts that make your organisation different.

Who owns the software?

We agree ownership and licensing in the contract before work starts. We document everything so your organisation is never dependent on one person.

Support and operation

Where will our data be hosted?

Where your organisation needs it to be. We agree the provider and region with you and state them in writing, including any service that processes data overseas.

Mobile apps

Which technology do you use for apps?

Usually React Native with Expo. It gives one codebase for iPhone, iPad and Android, with native features such as the camera, location and notifications.

Integrations and AI

Will AI make decisions on our behalf?

No. In the systems we build, AI proposes and a person decides. Every approval is recorded.

Automation

Will automation replace our staff?

No. It removes repetitive work so your staff can focus on decisions, people and exceptions. Decisions that matter always wait for a person.