Service
Support and operation
We run what we build: monitoring, updates, security fixes and steady improvement.
Software is only useful while it is running, secure and up to date. Because we operate the systems we build, we design them to be monitored, backed up and changed safely.
What we deliver
- Monitoring and alerts so problems are found before your staff report them.
- Backups with restore checks, kept in a second location.
- Security updates applied promptly, with every change tested before release.
- Hosting with the provider and in the region you require, including Australian regions where your data must stay in Australia.
- A clear way to reach us, and a record of every change we make.
Frequently asked questions
Where will our data be hosted?
Where your organisation needs it to be. We agree the provider and region with you and state them in writing, including any service that processes data overseas.